Liebe Kunde, Wir sind vom 25. Dezember bis zum 2. Januar geschlossen. Ab dem 3. Januar freuen wir uns darauf, wieder alle Ihre Kaffeewünsche zu erfüllen. Bestellungen, deren Zahlungen bis zum 24. Dezember eingehen, werden noch versendet.
Dear customer, We will be closed from December 25th to January 2nd. We look forward to fulfilling all your coffee wishes again starting January 3rd. Orders for which payments are received by December 24th will still be shipped.
Beste klant, We zijn van 25 December t/m 2 januari gesloten. We kijken ernaar uit om vanaf 3 januari weer aan al uw koffie wensen te voldoen. Orders waarvan de betalingen op 24 december binnen komen worden nog verstuurd.
Cher client, Nous serons fermés du 25 décembre au 2 janvier. Nous nous réjouissons de pouvoir satisfaire à nouveau tous vos souhaits de café à partir du 3 janvier. Les commandes dont le paiement sera reçu avant le 24 décembre seront encore expédiées.
Estimado cliente, Estaremos cerrados del 25 de diciembre al 2 de enero. A partir del 3 de enero, estaremos encantados de atender de nuevo todos sus deseos relacionados con el café. Los pedidos cuyo pago se reciba antes del 24 de diciembre serán enviados.
Herzlichen Grüssen, Warm regards,
Warme groet, Cordialement,
Un saludo Mario & Jasmin
Refund policy and returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If you are unsatisfied with any purchase from the site please contact us via the Contact Us page or the information below for a replacement or refund of the purchase price within 30 days of shipment. Please provide your name, the order number, which items, how many your are returning, and the reason for the return. We will reply to the email on how to send the items back to us.
Coffeerista
Dampstraat 9
6226 GH Maastricht
The Netherlands
10.00 - 16.00 hrs Monday - Friday
Right of withdrawal
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@coffeerista.com.
Shipping
To return your product, you should mail your product to:
Coffeerista
Dampstraat 9
6226 GH Maastricht
The Netherlands
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will have been deducted from your refund.
Depending on where you live, time may vary for your exchanged product to reach you.
If you are shipping an item over € 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.